It is compulsory to get in touch with Wing In Travel Advisory for all refunds, as the airline will not be able to refund customer tickets, holidays and hotel booked at tripenjoy.com
All cancellations made directly with the Airline, hotel and holidays need to impart the details to Wing In Travel by Email or Phone in order to initiate the refunds process.
Processing time for cancellation and refund requests vary.
Convenience fees paid at the time of booking is a non-refundable fee and same shall be applicable on all cancellations including any partial cancellation requests.
The refund will be credited back to the same account from where the payment was made. For example, if the User used a credit card, Company will make an appropriate charge reversal. If the User used a debit card, Company will credit the money back to the debit card.
In case, where the user has cancelled his/her booking directly with the airlines,hotels or holiday advisor, he/she will need to inform Company with valid documentation to initiate the refund process. It is advisable to contact Company within 48 hours of the cancellation request.
The meal amount is non-refundable. (Refundable only if the flight is cancelled by the airlines).
Company will be able to initiate customer's refund only after receipt and/or confirmation of refund from the airline, hotel or holidays package advisor.
